Washing machine 31020501 - HW10BD14397PGUS
Everything to use, troubleshoot and repair your washing machine Haier 31020501HW10BD14397PGUS: its user manual to view, its durability index, compatible spare parts, fixes for common faults, and answers to common questions about this model.
9.3/10Durability score| Type de commande | Rotatif |
|---|---|
| Classe d'efficacité d'essorage | B |
| Apps de contrôle prises en charge | hOn |
| Largeur | 600 mm |
| Ouverture de la porte | Ouverture latérale |
| Classe d'émission sonore | A |
Repair help
The most common problems, and the best answer we have for each. Every answer states how closely it applies to your appliance.
My washing machine won't start — what can I do?
The tutorial below, published by SOS Accessoire, addresses this symptom on a washing machine. It was not filmed on this exact model: locations and fixings may differ. ▶ watch answer
Repair tutorial · Source : SOS AccessoireWhat does the error code on my washing machine mean?
The tutorial below, published by SOS Accessoire, addresses this symptom on a washing machine. It was not filmed on this exact model: locations and fixings may differ. ▶ watch answer
Repair tutorial · Source : SOS AccessoireMy washing machine no longer drains — what can I do?
The tutorial below, published by SOS Accessoire, addresses this symptom on a washing machine. It was not filmed on this exact model: locations and fixings may differ. ▶ watch answer
Repair tutorial · Source : SOS AccessoireMy washing machine is noisy — what can I do?
The tutorial below, published by SOS Accessoire, addresses this symptom on a washing machine. It was not filmed on this exact model: locations and fixings may differ. ▶ watch answer
Repair tutorial · Source : SOS Accessoire
See all help (6 problems)
My washing machine trips the breaker — what can I do?
The tutorial below, published by Spareka, addresses this symptom on a washing machine. It was not filmed on this exact model: locations and fixings may differ. ▶ watch answer
Repair tutorial · Source : SparekaMy washing machine smells bad — what can I do?
The tutorial below, published by Spareka, addresses this symptom on a washing machine. It was not filmed on this exact model: locations and fixings may differ. ▶ watch answer
Repair tutorial · Source : Spareka
Tutorials and guides
Answers taken from tutorials published by repair specialists. They cover this family of appliances, not this exact model — but the parts they name are the ones the manufacturer declared for it.
Tutorials published by spare-part specialists. Unless stated otherwise, they show the operation on an appliance of the same family — not on your exact model.
- General guide
Machine à laver pleine d’eau ? 4 méthodes pour la vider rapidement !
Filmed on another model: locations and fixings may differ.
Spareka - General guide
Indice de Réparabilité lave linge Loi anti-gaspillage - Les machines a laver les plus réparables
Filmed on another model: locations and fixings may differ.
Spareka - General guide
Comment nettoyer le système TwinDos de votre lave-linge Miele ?
Filmed on another model: locations and fixings may differ.
Miele France - General guide
Comment mettre à niveau et surélever un lave-linge Siemens ?
Filmed on another model: locations and fixings may differ.
Siemens Home France, Belgique / België, Nederland - General guide
Porte de lave-linge bloquée ? Voici quelques astuces simples pour l'ouvrir sans la casser !
Filmed on another model: locations and fixings may differ.
Sogedis - General guide
Installation d'un lave-linge ou d'un lave-vaisselle pose libre | Siemens Home Belgique
Filmed on another model: locations and fixings may differ.
Siemens Home France, Belgique / België, Nederland
What we know about this model
Ask the community
Describe your problem, get an answer for your model, and say whether the solution worked.
No questions yet
Having trouble with this model? Ask the community.
Maintaining your appliance
The regular habits that prevent breakdowns and extend your appliance’s life. Each tip shows how often to do it; those marked “For this model” are specific to your appliance, the rest apply to the whole family.
- Leave the door ajarAfter each use
After each cycle, leave the door and detergent drawer slightly open for a few hours. The drum dries out, and mildew smells and residue on the seal never get a chance to build up.
- Clean the detergent drawerMonthly
Pull out the drawer and rinse it under hot water once a month to dissolve caked detergent and softener. An old toothbrush clears deposits inside the housing.
- Clean the drain filterMonthly
Behind a hatch at the bottom of the front panel, the filter traps buttons, coins and lint. Empty it over a bowl once a month: a clogged filter is the number-one cause of a machine that no longer drains.
- Run an empty 90 °C washMonthly
Once a month, run a hot empty cycle (90 °C or a maintenance program), with no detergent or a little citric acid. It degreases the drum and heating element and prevents the biofilms behind bad smells.
- Descale according to water hardnessEvery 3 months
In hard-water areas, descale every three months with citric acid or a dedicated product. Limescale builds up on the heating element and stretches heating times until it fails.
Manuals & guides
- User manualView manual
Updated 28 July 2026
- Product ficheOpen document
Updated 12 July 2026
- Technical datasheetOpen document
Updated 12 July 2026
Spare parts & repairs
Part numbers collected from the manufacturer or its distributor, with their price and their position on the exploded view. Each link goes straight to the part.
Keep&Repair does not sell any part. The listings below link out to third-party sellers.
- 0020204946 - Couvercle De Boîtier De Carte De CommandeListed by the manufacturer49049165Available from Haier · €23.02Availability checked on 26 August 2026€23.02View offer ↗
- 0020816134E - Carte De CommandeListed by the manufacturer70066745Available from Haier · €73.33Availability checked on 26 August 2026€73.33View offer ↗
- 0020600458 - Collier De TuyauListed by the manufacturer49124577Available from Haier · €5.99Availability checked on 26 August 2026€5.99View offer ↗
- 0020207714 - Buse D'Injecteur D'EauListed by the manufacturer49124558Available from Haier · €10.03Availability checked on 26 August 2026€10.03View offer ↗
- 0020101161 - MoteurListed by the manufacturer49055073Available from Haier · €18.75Availability checked on 26 August 2026€18.75View offer ↗
- 0021800407 - Carte De PuissanceListed by the manufacturer70042650Available from Haier · €37.94Availability checked on 26 August 2026€37.94View offer ↗
- 0071800248A - Module De Wi-FiListed by the manufacturer49127027Available from Haier · €44.02Availability checked on 26 August 2026€44.02View offer ↗
- 0020204836C - Carte De PositionnementListed by the manufacturer49124551Available from Haier · €10.03Availability checked on 26 August 2026€10.03View offer ↗
Durability index
Durability index (FR)Since 2025, the durability index replaces the repairability index for televisions and washing machines. It adds reliability — how well the product withstands use — to ease of repair alone.
Usage counter : 2
What owners say
No owner feedback yet
Do you use this product? Your experience can help others make it last.
Be the first owner to share your experience
Product details
- Type de commande
- Rotatif
- Ouverture de la porte
- Ouverture latérale
- Couleur de la porte
- Noir
- Placement de l'appareil
- Pose libre
- Matériau du tambour
- Acier inoxydable
- Type de chargement
- Charge avant
- Couleur de la poignée de porte
- Noir
- Couleur du produit
- Anthracite
- Volume du tambour
- 63 L
- Panneaux personnalisés prêt à l'emploi
- Non
- Pays d'origine
- Chine
- Écran integré
- Oui
- Type d'écran
- TFT
- Emplacement charnière de porte
- Gauche
- Classe d'efficacité d'essorage
- B
- Apps de contrôle prises en charge
- hOn
- Classe d'émission sonore
- A
- Niveau sonore (essorage)
- 68 dB
- Minuterie, départ différé
- Oui
- Départ différé
- 24 h
- Durée du cycle (max)
- 238 min
- Programmes de lavage
- Coton, Cottons 20°C, délicat/soie, Eco 40-60°C, Mix, Quick 15min
- Capacité nominale
- 10 kg
- Contrôlé par Wi-Fi
- Oui
- Vitesse d'essorage maximale
- 1400 tr/min
- Bluetooth
- Oui
- Nombre de programmes de lavage
- 16
- Largeur
- 600 mm
- Hauteur
- 850 mm
- Poids
- 75 kg
- Profondeur
- 610 mm
- Système de dosage automatique
- Oui
- Indication du temps restant
- Oui
- Sécurité enfant
- Oui
- Plage d’efficacité énergétique
- A à G
- Classe d'efficacité énergétique
- A
- Consommation d'énergie pour 100 cycles
- 41 kWh
- Consommation d'énergie par lavage
- 0,41 kWh
- Consommation d'eau par cycle
- 48 L
- Tension d'entrée AC
- 220-240 V
- Largeur du colis
- 653 mm
- Profondeur du colis
- 646 mm
- Hauteur du colis
- 887 mm
- Poids du paquet
- 78 kg
