Community rules
Keep&Repair exists so that one owner can help the next. These rules exist so that help is useful, safe and respectful.
Community contributions replace neither the manufacturer’s instructions nor a qualified professional. If you have any doubt about mains electricity, gas, batteries or a safety device, do not attempt it: call a professional.
What is welcome
- Describe a problem precisely, with the error code and what you already tried.
- Share a method you actually tested on this model — and say so.
- Say honestly when you are not sure.
- Confirm that a solution worked: that is what helps the next owner.
What we do not publish
- Instructions that defeat a safety device. No exceptions.
- Personal data: address, phone, email, receipt, individual serial number — yours or anyone else’s.
- Spam, undisclosed affiliate links and advertising.
- Impersonating a manufacturer or a professional.
- Harassment, hate and threats.
- An automatically generated answer presented as human experience.
High-risk subjects
Mains electricity, gas, a swollen or punctured battery, capacitors and high voltage, pressurised circuits, safety devices, smoke or fire: these subjects trigger a visible warning and a review before publication. We would rather delay an answer than publish a dangerous instruction.
What is public, what is not
- Public: your question, your answer, your display name if you chose one, the date, and whether a solution was confirmed.
- Never public: your follow-up email, your browser identifier, your IP address, and the identity of anyone who reports content.
- Without a display name you appear simply as “Keep&Repair member”. No full name is ever required.
What the badges mean
- Solution confirmed by the author — the person who asked confirmed this answer solved THEIR problem. It does not guarantee it will solve yours.
- Manufacturer answer — posted from a brand account whose identity was verified. It does not make the answer official truth.
- Community answer — a contribution from an owner, with no verification of qualifications.
Report, edit, remove
- Every question and answer carries a “Report” button. We confirm receipt; we do not promise a sanction.
- Dangerous advice and personal data are handled first.
- A large number of reports never removes content automatically: a person decides.
A limitation we own
You can contribute without an account: your browser keeps a key proving you are the author of your question. If you clear your browser data, that proof is gone and you will no longer be able to confirm a solution or reopen your question. We cannot restore it — and we would rather tell you than promise otherwise.