
Washing machine BT38038Q
Everything to use, troubleshoot and repair your washing machine Brandt BT38038Q: its official documentation to view, its durability index, compatible spare parts, fixes for common faults, and answers to common questions about this model.
8.5/10Durability scoreRepair help
The most common problems, and the best answer we have for each. Every answer states how closely it applies to your appliance.
My washing machine no longer heats — what can I do?
The tutorial below, published by SOS Accessoire, addresses this symptom on a washing machine. It was not filmed on this exact model: locations and fixings may differ. ▶ watch answer
Repair tutorial · Source : SOS AccessoireMy washing machine is leaking — what can I do?
The tutorial below, published by SOS Accessoire, addresses this symptom on a washing machine. It was not filmed on this exact model: locations and fixings may differ. ▶ watch answer
Repair tutorial · Source : SOS AccessoireMy washing machine won't start — what can I do?
The tutorial below, published by SOS Accessoire, addresses this symptom on a washing machine. It was not filmed on this exact model: locations and fixings may differ. ▶ watch answer
Repair tutorial · Source : SOS AccessoireWhat does the error code on my washing machine mean?
The tutorial below, published by SOS Accessoire, addresses this symptom on a washing machine. It was not filmed on this exact model: locations and fixings may differ. ▶ watch answer
Repair tutorial · Source : SOS Accessoire
See all help (8 problems)
My washing machine no longer drains — what can I do?
The tutorial below, published by SOS Accessoire, addresses this symptom on a washing machine. It was not filmed on this exact model: locations and fixings may differ. ▶ watch answer
Repair tutorial · Source : SOS AccessoireMy washing machine is noisy — what can I do?
The tutorial below, published by SOS Accessoire, addresses this symptom on a washing machine. It was not filmed on this exact model: locations and fixings may differ. ▶ watch answer
Repair tutorial · Source : SOS AccessoireMy washing machine trips the breaker — what can I do?
The tutorial below, published by Spareka, addresses this symptom on a washing machine. It was not filmed on this exact model: locations and fixings may differ. ▶ watch answer
Repair tutorial · Source : SparekaMy washing machine smells bad — what can I do?
The tutorial below, published by Spareka, addresses this symptom on a washing machine. It was not filmed on this exact model: locations and fixings may differ. ▶ watch answer
Repair tutorial · Source : Spareka
Tutorials and guides
Answers taken from tutorials published by repair specialists. They cover this family of appliances, not this exact model — but the parts they name are the ones the manufacturer declared for it.
Tutorials published by spare-part specialists. Unless stated otherwise, they show the operation on an appliance of the same family — not on your exact model.
- Part: Assemblage verrouillage porte
Comment changer le verrou de porte sur mon lave-linge Hotpoint Ariston Aqualtis ?
Filmed on another model: locations and fixings may differ.
SOS Accessoire - Part: Carte électronique de puissance
Comment remplacer la carte électronique d'un lave-linge ?
Filmed on another model: locations and fixings may differ.
SOS Accessoire - Part: Pompes
Comment changer la pompe de vidange sur un lave linge TOP
Filmed on another model: locations and fixings may differ.
Spareka - Part: Tambour de lavage (dont croisillon et roulements)
Beko | Comment nettoyer le tambour de mon lave linge ?
Filmed on another model: locations and fixings may differ.
Beko France - Part: Tambour de lavage (dont croisillon et roulements)
Comment remplacer les roulements ou paliers sur ma machine à laver Electrolux ?
Filmed on another model: locations and fixings may differ.
SOS Accessoire - Part: Amortisseurs et ressorts
Comment changer le ressort de cuve sur une machine à laver LG DirectDrive ?
Filmed on another model: locations and fixings may differ.
Spareka
What we know about this model
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Maintaining your appliance
The regular habits that prevent breakdowns and extend your appliance’s life. Each tip shows how often to do it; those marked “For this model” are specific to your appliance, the rest apply to the whole family.
- Leave the door ajarAfter each use
After each cycle, leave the door and detergent drawer slightly open for a few hours. The drum dries out, and mildew smells and residue on the seal never get a chance to build up.
- Wipe the door sealAfter each useFor this model
Run a dry cloth through the folds of the rubber gasket and clear out hair, coins and detergent residue. This is where water sits and where the seal eventually cracks or grows mould.
- Clean the detergent drawerMonthly
Pull out the drawer and rinse it under hot water once a month to dissolve caked detergent and softener. An old toothbrush clears deposits inside the housing.
- Clean the drain filterMonthly
Behind a hatch at the bottom of the front panel, the filter traps buttons, coins and lint. Empty it over a bowl once a month: a clogged filter is the number-one cause of a machine that no longer drains.
- Run an empty 90 °C washMonthly
Once a month, run a hot empty cycle (90 °C or a maintenance program), with no detergent or a little citric acid. It degreases the drum and heating element and prevents the biofilms behind bad smells.
- Descale according to water hardnessEvery 3 months
In hard-water areas, descale every three months with citric acid or a dedicated product. Limescale builds up on the heating element and stretches heating times until it fails.
Manuals & guides
- Vue éclatée 8Open document
Updated 29 July 2026
- Vue éclatée 5Open document
Updated 29 July 2026
- Vue éclatée 6Open document
Updated 29 July 2026
- Vue éclatée 7Open document
Updated 29 July 2026
- Vue éclatée 1Open document
Updated 29 July 2026
- Vue éclatée 2Open document
Updated 29 July 2026
- Vue éclatée 3Open document
Updated 29 July 2026
- Vue éclatée 4Open document
Updated 29 July 2026
Spare parts & repairs
Part numbers collected from the manufacturer or its distributor, with their price and their position on the exploded view. Each link goes straight to the part.
Keep&Repair does not sell any part. The listings below link out to third-party sellers.
- Mousse de protectioListed by the manufacturer0AS0082708Unavailable€23.30View offer ↗
- Axe amortisseurListed by the manufacturer0AS0040318Available from Brandt · €7.90Availability checked on 26 August 2026€7.90View offer ↗
- Cache trouListed by the manufacturer0AS0066738Available from Brandt · €11.30Availability checked on 26 August 2026€11.30View offer ↗
- Cordon secteurListed by the manufacturer0AS0041024Available from Brandt · €19.90Availability checked on 26 August 2026€19.90View offer ↗
- Porte assembleListed by the manufacturer1AS0083551Unavailable€67.98View offer ↗
- Enjoliveur porte assembleListed by the manufacturer10AS0074663Available from Brandt · €23.10Availability checked on 26 August 2026€23.10View offer ↗
- Crochet porteListed by the manufacturer11AS0074664Available from Brandt · €12.60Availability checked on 26 August 2026€12.60View offer ↗
- Ressort crochet verrouListed by the manufacturer12AS0074665Available from Brandt · €11.30Availability checked on 26 August 2026€11.30View offer ↗
Buy the part
- The brand’s official parts shop ↗sav.groupebrandt.com
Open to everyone. You will need to enter your appliance reference there.
Manufacturer resources
Entry points declared by the manufacturer in public data. These are not documents: they lead to a site where you still have to look up this model to find a part or get support.
- Manufacturer supportagoraplus.com
Restricted area — sign-in required, often reserved for professional repairers.
- Manufacturer supportsav.groupebrandt.com
External site — you still have to search for the model there.
- Spare partssav.groupebrandt.com
External site — you still have to search for the model there.
Durability index
Durability index (FR)Since 2025, the durability index replaces the repairability index for televisions and washing machines. It adds reliability — how well the product withstands use — to ease of repair alone.
Usage counter : 2
Repairability score breakdown
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