Washing machine 31019798 - HW100-BD14397U1
Everything to use, troubleshoot and repair your washing machine Haier 31019798HW100BD14397U1: its user manual to view, its durability index, compatible spare parts, fixes for common faults, and answers to common questions about this model.
9.4/10Durability score| Écran integré | Oui |
|---|---|
| Vitesse d'essorage maximale | 1400 tr/min |
| Fonction Rinçage Plus | Oui |
| Ouverture de la porte | Ouverture latérale |
| Classe d'émission sonore | A |
| Classe d'efficacité énergétique | A |
Repair help
The most common problems, and the best answer we have for each. Every answer states how closely it applies to your appliance.
My washing machine won't start — what can I do?
The tutorial below, published by SOS Accessoire, addresses this symptom on a washing machine. It was not filmed on this exact model: locations and fixings may differ. ▶ watch answer
Repair tutorial · Source : SOS AccessoireWhat does the error code on my washing machine mean?
The tutorial below, published by SOS Accessoire, addresses this symptom on a washing machine. It was not filmed on this exact model: locations and fixings may differ. ▶ watch answer
Repair tutorial · Source : SOS AccessoireMy washing machine no longer drains — what can I do?
The tutorial below, published by SOS Accessoire, addresses this symptom on a washing machine. It was not filmed on this exact model: locations and fixings may differ. ▶ watch answer
Repair tutorial · Source : SOS AccessoireMy washing machine is noisy — what can I do?
The tutorial below, published by SOS Accessoire, addresses this symptom on a washing machine. It was not filmed on this exact model: locations and fixings may differ. ▶ watch answer
Repair tutorial · Source : SOS Accessoire
See all help (6 problems)
My washing machine trips the breaker — what can I do?
The tutorial below, published by Spareka, addresses this symptom on a washing machine. It was not filmed on this exact model: locations and fixings may differ. ▶ watch answer
Repair tutorial · Source : SparekaMy washing machine smells bad — what can I do?
The tutorial below, published by Spareka, addresses this symptom on a washing machine. It was not filmed on this exact model: locations and fixings may differ. ▶ watch answer
Repair tutorial · Source : Spareka
Tutorials and guides
Answers taken from tutorials published by repair specialists. They cover this family of appliances, not this exact model — but the parts they name are the ones the manufacturer declared for it.
Tutorials published by spare-part specialists. Unless stated otherwise, they show the operation on an appliance of the same family — not on your exact model.
- General guide
Machine à laver pleine d’eau ? 4 méthodes pour la vider rapidement !
Filmed on another model: locations and fixings may differ.
Spareka - General guide
Indice de Réparabilité lave linge Loi anti-gaspillage - Les machines a laver les plus réparables
Filmed on another model: locations and fixings may differ.
Spareka - General guide
Comment nettoyer le système TwinDos de votre lave-linge Miele ?
Filmed on another model: locations and fixings may differ.
Miele France - General guide
Comment mettre à niveau et surélever un lave-linge Siemens ?
Filmed on another model: locations and fixings may differ.
Siemens Home France, Belgique / België, Nederland - General guide
Porte de lave-linge bloquée ? Voici quelques astuces simples pour l'ouvrir sans la casser !
Filmed on another model: locations and fixings may differ.
Sogedis - General guide
Installation d'un lave-linge ou d'un lave-vaisselle pose libre | Siemens Home Belgique
Filmed on another model: locations and fixings may differ.
Siemens Home France, Belgique / België, Nederland
What we know about this model
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Maintaining your appliance
The regular habits that prevent breakdowns and extend your appliance’s life. Each tip shows how often to do it; those marked “For this model” are specific to your appliance, the rest apply to the whole family.
- Leave the door ajarAfter each use
After each cycle, leave the door and detergent drawer slightly open for a few hours. The drum dries out, and mildew smells and residue on the seal never get a chance to build up.
- Clean the detergent drawerMonthly
Pull out the drawer and rinse it under hot water once a month to dissolve caked detergent and softener. An old toothbrush clears deposits inside the housing.
- Clean the drain filterMonthly
Behind a hatch at the bottom of the front panel, the filter traps buttons, coins and lint. Empty it over a bowl once a month: a clogged filter is the number-one cause of a machine that no longer drains.
- Run an empty 90 °C washMonthly
Once a month, run a hot empty cycle (90 °C or a maintenance program), with no detergent or a little citric acid. It degreases the drum and heating element and prevents the biofilms behind bad smells.
- Descale according to water hardnessEvery 3 months
In hard-water areas, descale every three months with citric acid or a dedicated product. Limescale builds up on the heating element and stretches heating times until it fails.
Manuals & guides
- User manualView manual
Updated 28 July 2026
- Product ficheOpen document
Updated 12 July 2026
- Product ficheOpen document
Updated 14 July 2026
- Energy labelOpen document
Updated 14 July 2026
- Technical datasheetOpen document
Updated 12 July 2026
Spare parts & repairs
Part numbers collected from the manufacturer or its distributor, with their price and their position on the exploded view. Each link goes straight to the part.
Keep&Repair does not sell any part. The listings below link out to third-party sellers.
- 0020204862 - Support De Panneau AvantListed by the manufacturer49049246Available from Haier · €19.95Availability checked on 26 August 2026€19.95View offer ↗
- 0020814748C - Kit De Panneau Avant EncastrableListed by the manufacturer70066287Available from Haier · €62.67Availability checked on 26 August 2026€62.67View offer ↗
- 0020809886U - Ressort D'Amortisseur De ChocListed by the manufacturer49124582Available from Haier · €23.11Availability checked on 26 August 2026€23.11View offer ↗
- Tuyau De VidangeListed by the manufacturer49124561Available from Haier · €22.82Availability checked on 26 August 2026€22.82View offer ↗
- 0020205405 - ClipListed by the manufacturer49049787Available from Haier · €17.25Availability checked on 26 August 2026€17.25View offer ↗
- 001A6645007 - Collier De CâbleListed by the manufacturer70033377Available from Haier · €41.96Availability checked on 26 August 2026€41.96View offer ↗
- 0020812598E - Cadre En Plastique De Filtre D'ÉpongeListed by the manufacturer49127896Available from Haier · €16.28Availability checked on 26 August 2026€16.28View offer ↗
- 0020207714 - Buse D'Injecteur D'EauListed by the manufacturer49124558Available from Haier · €10.03Availability checked on 26 August 2026€10.03View offer ↗
Durability index
Durability index (FR)Since 2025, the durability index replaces the repairability index for televisions and washing machines. It adds reliability — how well the product withstands use — to ease of repair alone.
Usage counter : 2
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Product details
- Écran integré
- Oui
- Ouverture de la porte
- Ouverture latérale
- Panneaux personnalisés prêt à l'emploi
- Non
- Pays d'origine
- Chine
- Type de commande
- Rotatif, Tactile
- Couleur de la porte
- Noir
- Technologie de convertisseur
- Oui
- Placement de l'appareil
- Pose libre
- Matériau du tambour
- Acier inoxydable
- Couleur du produit
- Blanc
- Adapté à une installation sous plan de travail
- Non
- Emplacement charnière de porte
- Gauche
- Type de chargement
- Charge avant
- Volume du tambour
- 66 L
- Vitesse d'essorage maximale
- 1400 tr/min
- Fonction Rinçage Plus
- Oui
- Classe d'émission sonore
- A
- Temps de cycle (programme rapide)
- 15 min
- Fonctions de l'application
- Notifications, Télédiagnostic, Surveillance à distance, Démarrage à distance
- Classe d'efficacité d'essorage
- B
- Niveau sonore (essorage)
- 68 dB
- Système d'équilibrage de charge
- Oui
- Capacité nominale
- 10 kg
- Programmes de lavage
- Coton, Cottons 20°C, délicat/soie, Eco 40-60°C, Mix, Quick 15min, Synthétiques, Laine
- Contrôlé par Wi-Fi
- Oui
- Minuterie, départ différé
- Oui
- Fonction AquaStop
- Non
- Durée du cycle (max)
- 238 min
- Système contrôle de mousse
- Oui
- Apps de contrôle prises en charge
- hOn
- Nombre de programmes de lavage
- 14
- Vitesse d'essorage ajustable
- Oui
- support smartphone à distance
- Oui
- Départ différé
- 24 h
- Bluetooth
- Oui
- Température réglable
- Oui
- Classe d'efficacité énergétique
- A
- Consommation d'eau par cycle
- 48 L
- Consommation d'énergie par lavage
- 0,41 kWh
- Consommation d'énergie pour 100 cycles
- 41 kWh
- Tension d'entrée AC
- 220-240 V
- Plage d’efficacité énergétique
- A à G
- Profondeur du colis
- 646 mm
- Hauteur du colis
- 890 mm
- Largeur du colis
- 653 mm
- Poids du paquet
- 82 kg
- Période de garantie
- 2 année(s)
- Indicateur de l'état d'avancement du programme
- Non
- Système de dosage automatique
- Oui
- Indication du temps restant
- Oui
- Sécurité enfant
- Oui
- Hauteur
- 850 mm
- Largeur
- 600 mm
- Profondeur
- 610 mm
- Poids
- 77 kg
- Technologies Haier (soins du linge)
- Moteur à mouvement direct, hOn App
- Classe énergie
- A
- Échelle de classes
- A–G
- Garantie fournisseur
- 24 mois
- Hauteur
- 85 cm
- Largeur
- 60 cm
- Profondeur
- 57 cm
- Niveau sonore
- 68 dB
- Classe sonore
- A
- Consommation, 100 cycles
- 41 kWh
- Consommation d'eau
- 48 L/cycle
- Capacité
- 10 couverts
- Classe d'essorage
- B
