Washing machine 31020525 - HW120BD14397PGUS
Everything to use, troubleshoot and repair your washing machine Haier 31020525HW120BD14397PGUS: its user manual to view, its durability index, compatible spare parts, fixes for common faults, and answers to common questions about this model.
9.3/10Durability score| Placement de l'appareil | Pose libre |
|---|---|
| Capacité nominale | 12 kg |
| Contrôlé par Wi-Fi | Oui |
| Tension d'entrée AC | 220 - 240 V |
| Écran integré | Oui |
| Nombre de programmes de lavage | 16 |
Repair help
The most common problems, and the best answer we have for each. Every answer states how closely it applies to your appliance.
My washing machine won't start — what can I do?
The tutorial below, published by SOS Accessoire, addresses this symptom on a washing machine. It was not filmed on this exact model: locations and fixings may differ. ▶ watch answer
Repair tutorial · Source : SOS AccessoireWhat does the error code on my washing machine mean?
The tutorial below, published by SOS Accessoire, addresses this symptom on a washing machine. It was not filmed on this exact model: locations and fixings may differ. ▶ watch answer
Repair tutorial · Source : SOS AccessoireMy washing machine no longer drains — what can I do?
The tutorial below, published by SOS Accessoire, addresses this symptom on a washing machine. It was not filmed on this exact model: locations and fixings may differ. ▶ watch answer
Repair tutorial · Source : SOS AccessoireMy washing machine is noisy — what can I do?
The tutorial below, published by SOS Accessoire, addresses this symptom on a washing machine. It was not filmed on this exact model: locations and fixings may differ. ▶ watch answer
Repair tutorial · Source : SOS Accessoire
See all help (6 problems)
My washing machine trips the breaker — what can I do?
The tutorial below, published by Spareka, addresses this symptom on a washing machine. It was not filmed on this exact model: locations and fixings may differ. ▶ watch answer
Repair tutorial · Source : SparekaMy washing machine smells bad — what can I do?
The tutorial below, published by Spareka, addresses this symptom on a washing machine. It was not filmed on this exact model: locations and fixings may differ. ▶ watch answer
Repair tutorial · Source : Spareka
Tutorials and guides
Answers taken from tutorials published by repair specialists. They cover this family of appliances, not this exact model — but the parts they name are the ones the manufacturer declared for it.
Tutorials published by spare-part specialists. Unless stated otherwise, they show the operation on an appliance of the same family — not on your exact model.
- General guide
Machine à laver pleine d’eau ? 4 méthodes pour la vider rapidement !
Filmed on another model: locations and fixings may differ.
Spareka - General guide
Indice de Réparabilité lave linge Loi anti-gaspillage - Les machines a laver les plus réparables
Filmed on another model: locations and fixings may differ.
Spareka - General guide
Comment nettoyer le système TwinDos de votre lave-linge Miele ?
Filmed on another model: locations and fixings may differ.
Miele France - General guide
Comment mettre à niveau et surélever un lave-linge Siemens ?
Filmed on another model: locations and fixings may differ.
Siemens Home France, Belgique / België, Nederland - General guide
Porte de lave-linge bloquée ? Voici quelques astuces simples pour l'ouvrir sans la casser !
Filmed on another model: locations and fixings may differ.
Sogedis - General guide
Installation d'un lave-linge ou d'un lave-vaisselle pose libre | Siemens Home Belgique
Filmed on another model: locations and fixings may differ.
Siemens Home France, Belgique / België, Nederland
What we know about this model
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Maintaining your appliance
The regular habits that prevent breakdowns and extend your appliance’s life. Each tip shows how often to do it; those marked “For this model” are specific to your appliance, the rest apply to the whole family.
- Leave the door ajarAfter each use
After each cycle, leave the door and detergent drawer slightly open for a few hours. The drum dries out, and mildew smells and residue on the seal never get a chance to build up.
- Clean the detergent drawerMonthly
Pull out the drawer and rinse it under hot water once a month to dissolve caked detergent and softener. An old toothbrush clears deposits inside the housing.
- Clean the drain filterMonthly
Behind a hatch at the bottom of the front panel, the filter traps buttons, coins and lint. Empty it over a bowl once a month: a clogged filter is the number-one cause of a machine that no longer drains.
- Run an empty 90 °C washMonthly
Once a month, run a hot empty cycle (90 °C or a maintenance program), with no detergent or a little citric acid. It degreases the drum and heating element and prevents the biofilms behind bad smells.
- Descale according to water hardnessEvery 3 months
In hard-water areas, descale every three months with citric acid or a dedicated product. Limescale builds up on the heating element and stretches heating times until it fails.
Manuals & guides
- User manualView manual
Updated 28 July 2026
- Product ficheOpen document
Updated 12 July 2026
- Technical datasheetOpen document
Updated 12 July 2026
Spare parts & repairs
Part numbers collected from the manufacturer or its distributor, with their price and their position on the exploded view. Each link goes straight to the part.
Keep&Repair does not sell any part. The listings below link out to third-party sellers.
- 0020600086A - Collier De TuyauListed by the manufacturer49047252Available from Haier · €13.80Availability checked on 26 August 2026€13.80View offer ↗
- 49049787 - ClipListed by the manufacturer0020205405Available from Haier · €17.25Availability checked on 26 August 2026€17.25View offer ↗
- 0020810646C - Tube De DéchargeListed by the manufacturer49126313Available from Haier · €22.45Availability checked on 26 August 2026€22.45View offer ↗
- Tuyau De VidangeListed by the manufacturer49124561Available from Haier · €22.82Availability checked on 26 August 2026€22.82View offer ↗
- 0020204867 - Conduit De CâbleListed by the manufacturer49050751Available from Haier · €21.47Availability checked on 26 August 2026€21.47View offer ↗
- 0000600021 - VisListed by the manufacturer70024375Available from Haier · €10.32Availability checked on 26 August 2026€10.32View offer ↗
- 0020815617 - Sélection De Programme / Minuteur De Bouton RotatifListed by the manufacturer70042646Available from Haier · €16.87Availability checked on 26 August 2026€16.87View offer ↗
- 0020207714 - Buse D'Injecteur D'EauListed by the manufacturer49124558Available from Haier · €10.03Availability checked on 26 August 2026€10.03View offer ↗
Durability index
Durability index (FR)Since 2025, the durability index replaces the repairability index for televisions and washing machines. It adds reliability — how well the product withstands use — to ease of repair alone.
Usage counter : 2
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Product details
- Placement de l'appareil
- Pose libre
- Écran integré
- Oui
- Matériau du tambour
- Acier inoxydable
- Type de chargement
- Charge avant
- Type de commande
- Tactile
- Couleur de la porte
- Noir
- Couleur du produit
- Anthracite
- Emplacement charnière de porte
- Gauche
- Volume du tambour
- 63 L
- Pays d'origine
- Chine
- Capacité nominale
- 12 kg
- Contrôlé par Wi-Fi
- Oui
- Nombre de programmes de lavage
- 16
- Départ différé
- 24 h
- Vitesse d'essorage maximale
- 1400 tr/min
- Bluetooth
- Oui
- Classe d'émission sonore
- A
- Minuterie, départ différé
- Oui
- Classe d'efficacité d'essorage
- B
- Apps de contrôle prises en charge
- hOn
- Niveau sonore (essorage)
- 70 dB
- Durée du cycle (max)
- 232 min
- Programmes de lavage
- Vapeur
- Tension d'entrée AC
- 220 - 240 V
- Classe d'efficacité énergétique
- A
- Plage d’efficacité énergétique
- A à G
- Consommation d'énergie pour 100 cycles
- 38 kWh
- Consommation d'eau par cycle
- 45 L
- Sécurité enfant
- Oui
- Système de dosage automatique
- Oui
- Hauteur
- 850 mm
- Largeur
- 600 mm
- Poids
- 82 kg
- Profondeur
- 680 mm
- Hauteur du colis
- 890 mm
- Profondeur du colis
- 725 mm
- Largeur du colis
- 653 mm
- Poids du paquet
- 87 kg
- Technologies Haier (soins du linge)
- Anti-Bacterial Treatment, Moteur à mouvement direct
