Washing machine Ultra Hygiene
Everything to use, troubleshoot and repair your washing machine Candy HES12104TWMBB6-S: its user manual to view, its durability index, fixes for common faults, and answers to common questions about this model.
7.6/10Durability score| Placement de l'appareil | Pose libre |
|---|---|
| Adapté à une installation sous plan de travail | Non |
| Durée du cycle (max) | 239 min |
Repair help
The most common problems, and the best answer we have for each. Every answer states how closely it applies to your appliance.
My washing machine won't start — what can I do?
The tutorial below, published by SOS Accessoire, addresses this symptom on a washing machine. It was not filmed on this exact model: locations and fixings may differ. ▶ watch answer
Repair tutorial · Source : SOS AccessoireWhat does the error code on my washing machine mean?
The tutorial below, published by SOS Accessoire, addresses this symptom on a washing machine. It was not filmed on this exact model: locations and fixings may differ. ▶ watch answer
Repair tutorial · Source : SOS AccessoireMy washing machine no longer drains — what can I do?
The tutorial below, published by SOS Accessoire, addresses this symptom on a washing machine. It was not filmed on this exact model: locations and fixings may differ. ▶ watch answer
Repair tutorial · Source : SOS AccessoireMy washing machine is noisy — what can I do?
The tutorial below, published by Beko France, addresses this symptom on a washing machine. It was not filmed on this exact model: locations and fixings may differ. ▶ watch answer
Repair tutorial · Source : Beko France
See all help (6 problems)
My washing machine trips the breaker — what can I do?
The tutorial below, published by Spareka, addresses this symptom on a washing machine. It was not filmed on this exact model: locations and fixings may differ. ▶ watch answer
Repair tutorial · Source : SparekaMy washing machine smells bad — what can I do?
The tutorial below, published by Spareka, addresses this symptom on a washing machine. It was not filmed on this exact model: locations and fixings may differ. ▶ watch answer
Repair tutorial · Source : Spareka
Tutorials and guides
Answers taken from tutorials published by repair specialists. They cover this family of appliances, not this exact model, but the parts they name are the ones the manufacturer declared for it.
Tutorials published by spare-part specialists. Unless stated otherwise, they show the operation on an appliance of the same family, not on your exact model.
- General guide
Machine à laver pleine d’eau ? 4 méthodes pour la vider rapidement !
Filmed on another model: locations and fixings may differ.
Spareka - General guide
Indice de Réparabilité lave linge Loi anti-gaspillage - Les machines a laver les plus réparables
Filmed on another model: locations and fixings may differ.
Spareka - General guide
Comment mettre à niveau et surélever un lave-linge Siemens ?
Filmed on another model: locations and fixings may differ.
Siemens Home France, Belgique / België, Nederland - General guide
Comment utiliser le système i-DOS de votre lave-linge Type M | Siemens Home Belgique
Filmed on another model: locations and fixings may differ.
Siemens Home France, Belgique / België, Nederland - General guide
Porte de lave-linge bloquée ? Voici quelques astuces simples pour l'ouvrir sans la casser !
Filmed on another model: locations and fixings may differ.
Sogedis - General guide
Installation d'un lave-linge ou d'un lave-vaisselle pose libre | Siemens Home Belgique
Filmed on another model: locations and fixings may differ.
Siemens Home France, Belgique / België, Nederland
What we know about this model
How much can the Candy Lave-linge Ultra Hygiene HES12104TWMBB6-S hold?
How do I get the Candy Lave-linge Ultra Hygiene HES12104TWMBB6-S manual?
What is the noise level of the Candy Lave-linge Ultra Hygiene HES12104TWMBB6-S?
How energy-efficient is the Candy Lave-linge Ultra Hygiene HES12104TWMBB6-S?
Which languages is the Candy Lave-linge Ultra Hygiene HES12104TWMBB6-S manual available in?
Ask the community
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Maintaining your appliance
The regular habits that prevent breakdowns and extend your appliance’s life. Each tip shows how often to do it; those marked “For this model” are specific to your appliance, the rest apply to the whole family.
- Leave the door ajarAfter each use
After each cycle, leave the door and detergent drawer slightly open for a few hours. The drum dries out, and mildew smells and residue on the seal never get a chance to build up.
- Clean the detergent drawerMonthly
Pull out the drawer and rinse it under hot water once a month to dissolve caked detergent and softener. An old toothbrush clears deposits inside the housing.
- Clean the drain filterMonthly
Behind a hatch at the bottom of the front panel, the filter traps buttons, coins and lint. Empty it over a bowl once a month: a clogged filter is the number-one cause of a machine that no longer drains.
- Run an empty 90 °C washMonthly
Once a month, run a hot empty cycle (90 °C or a maintenance program), with no detergent or a little citric acid. It degreases the drum and heating element and prevents the biofilms behind bad smells.
- Descale according to water hardnessEvery 3 months
In hard-water areas, descale every three months with citric acid or a dedicated product. Limescale builds up on the heating element and stretches heating times until it fails.
Manuals & guides
- User manualView manual
Updated 28 July 2026
- Product ficheOpen document
Updated 12 July 2026
- Product ficheOpen document
Updated 9 August 2026
- Energy labelOpen document
Updated 9 August 2026
- Technical datasheetOpen document
Updated 12 July 2026
Spare parts & repairs
No spare part listed
We do not have verified information for this model yet.
Durability index
Durability index (FR)Since 2025, the durability index replaces the repairability index for televisions and washing machines. It adds reliability (how well the product withstands use) to ease of repair alone.
Usage counter : 2
What owners say
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Product details
- Placement de l'appareil
- Pose libre
- Adapté à une installation sous plan de travail
- Non
- Type de chargement
- Charge avant
- Pays d'origine
- Italie
- Couleur du produit
- Noir
- Technologie de convertisseur
- Oui
- Écran integré
- Oui
- Type de commande
- Rotatif, Tactile
- Emplacement charnière de porte
- Gauche
- Couleur de la porte
- Noir
- Matériau du tambour
- Acier inoxydable
- Volume du tambour
- 62 L
- Durée du cycle (max)
- 239 min
- support smartphone à distance
- Oui
- Programmes de lavage
- 20°C, Filage/drainage, Sport, Rapide, Rapide 14 min, Synthétiques, Hygiène/anti-allergie, Quick 30min, délicat/soie, Rinçage, Coton, Eco 40-60°C, IA intelligente
- Contrôlé par Wi-Fi
- Oui
- Capacité nominale
- 10 kg
- Fonction Rinçage Plus
- Oui
- Vitesse d'essorage maximale
- 1200 tr/min
- Sécurité antidébordement
- Oui
- Apps de contrôle prises en charge
- hOn
- Classe d'efficacité d'essorage
- B
- Vitesse d'essorage ajustable
- Oui
- Fonctions de l'application
- Notifications, Surveillance à distance, Démarrage à distance
- Nombre de programmes de lavage
- 16
- Système d'équilibrage de charge
- Oui
- Classe d'émission sonore
- B
- Fonction AquaStop
- Oui
- Niveau sonore (essorage)
- 74 dB
- Système contrôle de mousse
- Oui
- Minuterie, départ différé
- Oui
- Température réglable
- Oui
- Départ différé
- 24 h
- Fonction d'ajout de vêtement (pause)
- Oui
- Plage d’efficacité énergétique
- A à G
- Classe d'efficacité énergétique
- A
- Consommation d'énergie pour 100 cycles
- 46 kWh
- Consommation d'eau par cycle
- 51 L
- Tension d'entrée AC
- 220-240 V
- Profondeur du colis
- 600 mm
- Hauteur du colis
- 890 mm
- Poids du paquet
- 67 kg
- Largeur du colis
- 650 mm
- Bluetooth
- Oui
- Période de garantie
- 2 année(s)
- Sécurité enfant
- Oui
- Autonettoyant
- Oui
- Nettoyage Drum Clean
- Oui
- Indication du temps restant
- Oui
- Indicateur de l'état d'avancement du programme
- Oui
- Largeur
- 600 mm
- Profondeur
- 580 mm
- Hauteur
- 850 mm
- Poids
- 65 kg
- Consommation d'eau
- 51 L/cycle
- Classe d'essorage
- B
- Capacité
- 10 kg
- Classe énergie
- A
- Échelle de classes
- A–G
- Garantie fournisseur
- 24 mois
- Hauteur
- 85 cm
- Largeur
- 60 cm
- Profondeur
- 58 cm
- Classe sonore
- B
- Consommation, 100 cycles
- 46 kWh
- Niveau sonore (essorage)
- 74 dB
